Growth and Client Experience Lead

At Atelier of Minds, we are dedicated to fostering innovation and excellence. We are currently seeking a dynamic and highly motivated Growth and Client Experience Lead to join our expanding team in Jakarta. In this pivotal role, you will act as the primary bridge between our clients and our internal teams, ensuring seamless communication and collaboration. Your mission is to drive business growth and enhance client satisfaction through strategic planning and exceptional service.

As the Growth and Client Experience Lead, you will be responsible for developing and executing growth strategies that align with our clients' needs and our company's vision. You will use tools like Google Analytics, Hotjar, and CRM systems to track client interactions and measure the effectiveness of our services. Daily, you'll be involved in client meetings, project planning sessions, and performance reviews, ensuring that our clients' expectations are met and exceeded.

This is an exciting opportunity to grow professionally and contribute to a company that values creativity and dedication. If you are passionate about client success and business growth, we invite you to apply and be part of our innovative team.

📋 Tanggung Jawab Pekerjaan

• Develop and implement growth strategies to drive client satisfaction and business expansion.
• Manage client relationships, ensuring high levels of engagement and retention.
• Analyze client data using tools like Google Analytics and Hotjar to identify trends and opportunities.
• Coordinate between clients and internal teams to ensure seamless project execution.
• Conduct regular client meetings and feedback sessions to address concerns and improve services.
• Monitor and report on client performance metrics to stakeholders.
• Stay updated with industry trends and best practices in client experience and business growth.
• Collaborate with the marketing team to develop campaigns that enhance client engagement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in client experience, business development, or a similar role.
• Proven track record of driving growth and improving client satisfaction.
• Strong analytical skills with experience using tools like Google Analytics, Hotjar, and CRM systems.
• Excellent communication and interpersonal skills to manage client relationships effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in client experience or business growth is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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