Customer Service Representative (CSR) - GraPARI Center - Bali

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Center in Bali and become the face of exceptional customer experience. In this dynamic role, you will serve as the first point of contact for customers and prospective clients, addressing their inquiries, resolving issues, and ensuring their satisfaction. Based in Badung, Bali, this position offers a unique opportunity to work in a vibrant, tourist-friendly environment while contributing to a well-established company with a strong reputation in the telecommunications industry.

As a CSR at Infomedia Nusantara, you will leverage tools like CRM systems, ticketing software, and customer feedback platforms to manage interactions efficiently. Your daily tasks will include handling both in-person and phone inquiries, providing product and service information, and troubleshooting customer concerns. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding service.

Infomedia Nusantara is committed to fostering a culture of continuous learning and growth. We offer competitive benefits, including health insurance, professional development opportunities, and a supportive work environment. Join us and be part of a team that values innovation, integrity, and customer-centricity.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Handle in-person and phone inquiries from customers and prospective clients.
• Use CRM systems and ticketing software to manage and track customer interactions.
• Assist with product and service information to help customers make informed decisions.
• Troubleshoot and resolve customer concerns promptly and professionally.
• Collect and analyze customer feedback to improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Promote company products and services to enhance customer engagement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM systems and customer service software.
• Ability to work well under pressure in a fast-paced environment.
• Fluent in Indonesian and English.
• Enthusiasm for working in a dynamic, tourist-friendly setting.

🛠️ Keahlian

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